WebAPP/app/Http/Controllers/Admin/SupportController.php

<?php

namespace App\Http\Controllers\Admin;

use App\Http\Controllers\Controller;
use App\Models\Setting;
use App\Services\SupportApiService;
use Illuminate\Http\RedirectResponse;
use Illuminate\Http\Request;
use Illuminate\View\View;

class SupportController extends Controller
{
    public function __construct(private SupportApiService $supportService) {}

    /**
     * Nur Admins duerfen den Support-Bereich nutzen (T05).
     */
    private function authorizeAdmin(): void
    {
        if (!auth()->user()->isAdmin()) {
            abort(403);
        }
    }

    public function index(): View
    {
        $this->authorizeAdmin();
        $registered = $this->supportService->isRegistered();
        $tickets = $registered ? ($this->supportService->getTickets() ?? []) : [];

        return view('admin.support.index', compact('registered', 'tickets'));
    }

    public function show(int $ticketId): View|RedirectResponse
    {
        $this->authorizeAdmin();

        if (!$this->supportService->isRegistered()) {
            return redirect()->route('admin.support.index');
        }

        $ticket = $this->supportService->getTicket($ticketId);
        if (!$ticket) {
            return redirect()->route('admin.support.index')
                ->with('error', __('admin.support_ticket_not_found'));
        }

        return view('admin.support.show', compact('ticket'));
    }

    public function store(Request $request): RedirectResponse
    {
        $this->authorizeAdmin();

        $request->validate([
            'subject' => 'required|string|max:255',
            'message' => 'required|string|max:5000',
            'category' => 'required|string|in:bug,feature,question,other',
        ]);

        $result = $this->supportService->createTicket([
            'subject' => $request->input('subject'),
            'message' => $request->input('message'),
            'category' => $request->input('category'),
            'system_info' => $this->supportService->getSystemInfo(),
            'license_key' => Setting::get('license_key'),
        ]);

        if (!$result) {
            return back()->withInput()
                ->with('error', __('admin.support_submit_failed'));
        }

        return redirect()->route('admin.support.show', $result['ticket_id'] ?? 0)
            ->with('success', __('admin.support_ticket_created'));
    }

    public function reply(Request $request, int $ticketId): RedirectResponse
    {
        $this->authorizeAdmin();

        $request->validate([
            'message' => 'required|string|max:5000',
        ]);

        $result = $this->supportService->replyToTicket($ticketId, [
            'message' => $request->input('message'),
        ]);

        if (!$result) {
            return back()->withInput()
                ->with('error', __('admin.support_reply_failed'));
        }

        return redirect()->route('admin.support.show', $ticketId)
            ->with('success', __('admin.support_reply_sent'));
    }

    public function register(): RedirectResponse
    {
        $this->authorizeAdmin();

        $data = [
            'app_name' => Setting::get('app_name', config('app.name')),
            'app_url' => config('app.url'),
            'app_version' => config('app.version'),
            'php_version' => PHP_VERSION,
            'db_driver' => config('database.default'),
            'installed_at' => $this->supportService->readInstalled()['installed_at'] ?? now()->toIso8601String(),
        ];

        $logoUrl = $this->supportService->getLogoUrl();
        if ($logoUrl) {
            $data['logo_url'] = $logoUrl;
        }

        $result = $this->supportService->register($data);

        if ($result) {
            return back()->with('success', __('admin.registration_success'));
        }

        return back()->with('error', __('admin.registration_failed'));
    }
}